Available Now In CRS

Online Ordering for Your Customers

Cool Portal - A Faster, Easier Way for Your Customers to Place Orders.

For CRS customers only: Click Get Started to enable Cool Portal in your CRS.

What is The Cool Portal?

24/7 Online Ordering For Your Customers

The CoolPortal is an online ordering hub that your recurring customers can use to submit refill requests, place specific orders, and receive updates about support.

All without blowing up your phone or inbox at the office.

The product is designed to cut down the constant phone calls your office receives and stop after-hours requests from piling up in your voicemail overnight. Your customers get a simple place to order anytime, and your team gets a more direct, automated workflow.

This kind of solution has been widely requested across our customer base, and we believe it will support greater office efficiency and long-term operational growth.

A Smoother Ordering Workflow From Start to Finish

Recurring customers can sign in and claim their stores already in your system.
They can then view their store(s) inside a clean dashboard with order history and more.
Customers place refill or specific orders online, at any time of day.
Orders appear instantly inside your CoolPortal dashboard with full details and notes.
Your office gets a simple Accept / Reject system with the option to send a reason.
Accepted orders are sent directly into CRS and RouteBuilder for easy dispatch.
The result: clearer orders, smoother mornings, fewer headaches.
Your recurring customers move online, freeing your phone lines for new customers.
Customer support finally has a dedicated home inside CRS.

See How It Works

These videos show how the Cool Portal works — for your customers and your office.

What is the Cool Portal?

See what the Cool Portal is, how it works, and why it matters for your operation. This overview covers the customer ordering experience, your office workflow, and how everything connects directly to CRS.

Cool Portal Pricing Overview

This video breaks down Cool Portal pricing, including the monthly base cost and how usage scales based on active stores that place at least one order during the month.

Ice Company Login & Dashboard

In this walkthrough, you’ll see what the Cool Portal looks like from the company side once the module is enabled and how orders and support activity are managed inside Cool Portal.

How Your Customers Will Sign Up

This video shows how customers register for the Cool Portal, verify their accounts, and claim their stores so they can begin using the portal to start ordering.

How Your Customers Place Orders

See how customers submit refill or custom orders through the portal and how those orders move through review and into dispatch inside Route Builder & CRS.

How Your Customers Make Support Requests

This walkthrough shows how customers submit non urgent support requests and how your team tracks and manages those requests inside CRS.

Managing Registered Stores

See how to manage the customers and stores registered in your Cool Portal. View active and inactive stores, sort by login activity, and deactivate access when needed.

Cool Portal: Customer Experience

See the Cool Portal from your customer’s perspective. This video walks through how customers register, claim their stores, place orders, track delivery status, and submit support requests.

Why Sign Up Now? Launch Timeline

Cool Portal is fully live inside CRS. Activating now gives your team time to train, introduce it to recurring customers, and build adoption before peak season volume increases.

December 2025 — Orientation

Early adopters received their initial overview and began planning their rollout.

Late December 2025 — First Look + Video

First video walkthroughs released. Companies began exploring how the portal fits their workflow.

January 2026 — Launch + Early Training

The Cool Portal is now live. Teams are learning the system and preparing for customer onboarding.

February – March 2026 — Gradual Customer Adoption

Introduce the portal to customers slowly, use handout templates, and begin shifting refill calls to online ordering.

April–June 2026 — Full Payoff

Customers consistently order online, support messages have a home, and your office enters busy season with less stress.

Fewer Phone Calls

24/7 Online Ordering

Direct-to-Dispatch Workflow

Accurate Orders Every Time

Enable Cool Portal in Your CRS License

Submit your request and our team will turn the module on for your account. We’ll then schedule a short activation meeting to review setup, workflow alignment, and rollout strategy.

We’ll follow up with next steps, timing, and onboarding details.

🗓 Date: February 10, 2026
⏰ Time: 2:00 PM ET | 1:00 PM CT |11:00 AM PT
⏱ Duration: 45–60 minutes
💻 Format: Live Zoom Webinar (registration required)
🎥 Recording: Yes — available after the event for those that register